Refund & Cancellation Policy
Clear information about demo payments, future billing, disputes, and cancellation.
Effective: October 11, 2026
Current demo: no live charges
Mendivi currently operates in demo/pilot mode. Demo plan amounts, payment records, and credit-builder activity are simulated. The hosted demo is not processing real Mendivi subscription payments, so there are no demo subscription charges to refund. If you believe you were charged, contact support promptly so the transaction can be investigated.
Future paid services
Before any live paid plan is activated, Mendivi must disclose the actual price, billing cycle, any renewal, how to cancel, and the applicable refund eligibility and time limits at checkout. Any future paid-plan terms will be published before payment authorization. This page does not authorize recurring billing or impose an advance no-refund condition.
Duplicate, unauthorized, or incorrect charges
If a real Mendivi charge appears to be duplicated, unauthorized, or incorrect, email support@mendivi.com with the date, amount, and transaction reference if available. Do not send complete card numbers, bank passwords, or full Social Security numbers. We will investigate and process any refund required by law or the applicable payment agreement.
Cancellation and renewal
There is no live Mendivi subscription renewal to cancel in the current demo. If recurring paid subscriptions are introduced, the cancellation method and effective date will be displayed clearly before purchase, and users will be given a straightforward way to stop future renewals. Cancellation and refund eligibility are separate questions; stopping future billing does not necessarily reverse an already authorized charge.
Your legal rights
Nothing in this policy limits rights to dispute unauthorized charges with your payment provider or other rights available under applicable law. For account access or billing help, see Support & Contact.